CurvTambour
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ORDERING INFORMATION

Review the product code desired, available profile (remember: check the sheet width, thickness and groove degree), available slat length and available patterns and finishes. The price per sheet and sheet size for that price is shown in the adjacent columns, along with the minimum quantity required for that price. You can combine styles to meet a total sheet price requirement, and thereby get the lowest quantity price for one shipment. If you have any questions please E-MAIL us at, sales@curvwood.com or give us a CALL @ 800.527.9014.

Order Form

Place an Order: You can enter an order by, Phone, E-mail or Fax as you desire. Either use the E-mail form and send it and we will get back with you by phone with the order total and accept your credit card info. You may also print out the order form and Fax it to 214-327-4101 with your complete info including credit card data required and signature. For your ID security we ONLY accept credit info by phone of fax. Your private data is never entered into our computer, nor is your account info ever passed or sold to another business.

If you would like us to keep your charge data on file and locked up for future orders, you must authorize this in writing on your letterhead, signed and dated. We will confirm receipt.

Either way you enter your order we will confirm by E-mail. Your invoice will also be the same.

Ship methods: 95/96" SL usually ships UPS. 119/120" SL must ship truck common carrier.

Minimum Order Requirement: Most of our Tambour products have a 2 sheet minimum, except where noted, and a $ 75.00 minimum per order. Orders less than $230.00 add a $20.00 handlling charge. For a quote on your special requirements please contact us.

PAYMENT METHODS

We only accept credit cards offered by: American Express, Visa and Master Card.

 

We here at wiusa.com will only accept your credit card information by phone or fax for your secure ordering. Your credit card is charged at the time of order, so the process can proceed. Your credit card data is destroyed upon your order completion.

 

Note: We offer veneer products at wholesale prices and are NOT a Retail outlet. If you are an individual woodworker at home, and you order from us, you thereby accept the sell conditions of our wholesale site. If you want retail policies on products, then we suggest you visit a retail site that prices product accordingly.

 

Prices: All prices are FOB ship point. All shipping charges are the responsibility of the customer.  We can E-mail you back the exact or estimated ship charges, based on the information provided.  Remember UPS and Truck freight charges are higher for residential delivery. This is the UPS and Freight carriers policy. We normally do not give freight estimate charges on the phone, as it just bogs us down. We will get the data back to you ASAP. Note any extra delivery charges incurred due to incorrect or different delivery info we are charged, will be passed on to the customer.

 

Overseas and Export orders must be Prepaid and sent to the customer’s USA exporting broker.  Contact us for export prices based on quantity only. Normally a $5,000.00 USD minimum.

SHIPPING INFORMATION

Ship methods: Each sheet of Tambour is shipped in 1 box. 1-3 sheets / boxes usually ship UPS Ground. More than 3 sheets usually ship Truck Freight common carrier, dock to dock.
 

NO Signature Request: We will not ship any order,” leave on porch, no signature”.

 

Freight Charges: We normally ship orders prepaid for customer ease. All shipping charges are paid by the customer. If we are billed additional Truck Freight, UPS or FedEx charges after the shipment has been delivered, those charges will be passed on to you, and thus charged on your card. We will of course question these with the carrier and E-mail you the reason. Those reasons may be for, Delivery attempts failed, Customer gave us the wrong address, unforeseen rural area that required additional carrier fee, additional fuel surcharge or others reasons. We reserve the right to bill your card for these whether you agree or not. We can supply you with a copy of the bill or the carrier to contact for your further discussion. If we are credited, you also will be credited. Entry of an order constitutes the approval of all order policies.

 

Freight Collect Shipment: On large shipments or at customer request shipments may go freight collect. Some customers have discount programs, just let us know. If shipped at customer request collect, you are still responsible for damage inspection and process of collection from the carrier. Collection shipments require payment. WE DO NOT SHIP ANY ORDERS COD.

 

CANCELLATIONS / RETURNS / DAMAGES

 

Cancellations: Once an order is processed, or boxed for shipment we will do our best to catch it.  Time and order volume are factors. We do our best to service your requests, as your future business is also important. There is a minimum $15.00 cancellation charge and if shipped, there is a 30% restock charge, plus return freight. Any other expenses incurred by your cancellation must also be paid by you. Please order correctly and accurately. Customs orders are not cancelable or returnable. Customs of course are not cancelable.

 

Returns: We do not accept returns without prior written approval, and a Return Authorization (RA) Number. If accepted a minimum 30% restock charge, plus prepaid return freight. Product must be returned in the original box and arrive back in ideal sellable condition. NO RETURN ON ANY PRODUCT AFTER 30 DAYS OF DELIVERY. Customer is responsible for all shipping charges and arrange for the return freight method. Unauthorized returns will be REFUSED.

 

Placement of order constitutes acceptance of all sell policies.

 

Note, if a return is for 1 sheet, which would then drop to a lower quantity and higher price level than the level billed, then if return accepted, the price of the order will be adjusted to the higher price for the quantity level actually purchased, upon any credit issued. Any questions contact us.

 

Defective Product: If an sheet / product is claimed to be defective, it must be returned for inspection before any refund is given. Our mill quality control department will be sole judge. The customer is responsible for the return process at their expense until inspection is completed. If a replacement is required, it will be sent UPS ground, if charges do not exceed $30.00. We do not ship Tambour Air Freight. This will be a new order, new charge, any credit will be issued upon completion of the inspection of the prior order.

 

Damaged Shipments: No matter how well we protect orders, mishaps in transit do occur. Resolving these issues requires the cooperation of all parties. All shipping / freight damage in transit claims must be made against the carrier and are the responsibility of the consignee (customer) to file the claim, cooperate with the carrier and follow up with the carrier to secure final settlement of the claim.

 

Inspect all shipments upon arrival. Even if the package arrives only slightly damaged, it is imperative that you note or request the driver to note that the Package is Damaged prior to signing for delivery. Do not sign a clear receipt for damaged or missing packages or there will be no basis for a claim.

  • Even if the driver acknowledges the damages in writing, you must request an inspection by the carrier and retain the merchandise and all packing materials including the box, at the address where the package was shipped to until the carrier has authorized you to move it to a new location.

  • In case of concealed damage, damage that is not apparent until the package is opened, you must contact the carrier within 5 days of receipt of the package and request an inspection be made. Keep in mind that just like a visible damage claim you must request an inspection by the carrier and retain the merchandise and all packing materials including the box, at the address where the package was shipped to until the carrier has authorized you to move it to a new location

  • If an order arrives damaged or incomplete, please notify us immediately.  Although we cannot be responsible for the actual filing of claims on the carrier or accept liability for non-collectable shipping / freight claims, we can provide assistance with filing the claim. Time matters, since most carriers only allow 5 business days from date of delivery to file claims. Do not throw anything away until final resolution of the shipping / freight claim.

Credit Card Charges Reflected on Customer Statement

 

WIUSA.com , Curvwood and WI Contract are departments / divisions of Wallcovering Industries, Inc., and as such all Invoices, credit card charges, and other documentation may show Wallcovering Industries, Inc. as the primary name or Seller on transaction statements.

 

Price Changes

 

All items offered by WIUSA.com are sold at the most current prices available and are subject to change without notice. We sincerely appreciate your business. WIUSA.com, WI Contract and Wallcovering Industries, Inc. reserve the right to cancel any sale without incurring any liability.

 

Venue

 

The laws of the State of Texas and Dallas County, Texas shall govern Wallcovering Industries, Inc. and its divisions WUSA.com and WI Contract and sales invoices. Venue for any legal action relating to such sales invoices shall be Dallas County, Texas.

 

DISCLAIMER

 

All products we sell are on a wholesale / direct basis and application suggestions are intended for use by persons having professional skills. Since seller has no control over the use or application of the tambour  products, no warranty is express or implied. Each sheet of veneer reacts differently in various conditions. We recommend, always test a small panel of veneer prior to the veneer installation to confirm the planned method of application will work. Customer assumes all responsibility and liability for use and results of material purchased under this agreement. Seller makes no other warranty, expressed or implied, excepted as stated herein. Sellers’s liability is limited to the purchase price of material and/or merchandise proved defected, upon inspection by our quality control department. Further, NO credit or claim for material returned to Seller will be allowed until such return has had prior written approval. Terms for return of merchandise will be stated when written approval is sent. Seller will not accept any claims for adjustment under its sell policy or any requests for return of material after thirty (30) days following receipt of material. Since we have no control over the end use of Curvwood veneer products, the job site conditions, the skill of the installer and the quality of finishing, NO warranty is expressed or implied.

 

Purchase of the products described at wiusa.com, by words, samples, or material shipment constitutes acceptance of all of Seller’s policies, including payments, shipments, returns, damages and disclaimer.

 
   

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Call Us Toll Free at 800-527-9014 M - F (8:30 AM to 5:00 PM CT)
FAX 214.327.4101

Curvwood is a registered trademark and CurvCork is a trademark of WI, Wallcovering Industries, Inc.
Curvwood.com, WIUSA.com and WI Contract are corporate divisions of WI.
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